Help Center
Find answers to common questions and learn how to make the most of AI Sales Intelligence
Frequently Asked Questions
How do I create an account?
Click the "Get Started" button on the homepage, enter your email and choose a password. You'll receive a verification email to activate your account.
What happens after I sign up?
You'll receive 100 free credits to explore the platform. You can research prospects, generate messages, and test all features before upgrading.
Do I need a credit card to start?
No! You can start with our free tier without entering any payment information. Upgrade when you're ready.
How do credits work?
Credits are consumed when you use AI features like prospect research, email finding, and message generation. Different operations cost different amounts of credits based on their complexity.
What happens when I run out of credits?
You'll be notified before running out. You can purchase more credits or upgrade to a higher plan. Your data and prospects are always preserved.
Can I get a refund?
We offer a 30-day money-back guarantee for annual plans. Monthly subscriptions can be cancelled at any time and you'll retain access until the end of your billing period.
How accurate is the AI research?
Our AI achieves 95%+ accuracy by cross-referencing multiple data sources. Each data point includes a confidence score so you know how reliable the information is.
Can I import prospects from a CSV?
Yes! Navigate to Prospects → Import CSV. Map your columns to our fields and we'll bulk import your prospects with optional auto-enrichment.
How long does research take?
Quick research takes 10-30 seconds, Standard takes 1-2 minutes, and Deep research takes 3-5 minutes. You'll be notified when results are ready.
How do you find email addresses?
We use AI-powered pattern matching, public data sources, and verification to find and validate email addresses. All emails are verified before delivery.
Are the emails verified?
Yes! Every email goes through real-time verification to check if it's valid and deliverable. We show verification status and confidence scores.
Can I find phone numbers too?
Yes, our Deep research option includes phone number discovery from public sources and business directories when available.
How does AI message generation work?
Our AI analyzes prospect data, your product/service, and your tone preferences to generate personalized messages. You can edit and customize before sending.
Can I create automated sequences?
Yes! Create multi-step email sequences with custom delays, conditional logic, and automatic follow-ups. Track engagement and optimize your campaigns.
Will messages sound robotic?
No! Our AI is trained on successful sales emails and adapts to your chosen tone (professional, casual, friendly). Messages are personalized and natural.
Is my data secure?
Yes! We use enterprise-grade encryption (AES-256), secure data centers, and comply with SOC 2 and GDPR standards. Your data is never shared with third parties.
Who can access my prospects?
Only you! Your prospect data is private and isolated. Even our team cannot access your data without explicit permission for support purposes.
How do you handle GDPR compliance?
We're fully GDPR compliant. You can export, delete, or modify data at any time. We provide data processing agreements for enterprise customers.